We have answered some of the most asked queries by our respected customers in the FAQ section, and if you do not find the answer to your question here, feel free to contact us, and we will reach out to you shortly.
Yes, we certainly provide our customers with market-competitive discounts whether there is a single issue or several issues; please book your service online or visit our store for further assistance.
By all means, we do that for our clients frequently. Visit our store with your device, and our expert mobile technician will perform diagnostics and provide you with a quote the same day; after your approval, we will finish the repair for you.
Our certified technicians have expertise in repairing all types of devices, such as iPhones, android smartphones, tablets, iPads, laptops, digital watches, Chromebooks, gaming consoles and more.
Yes, all of our repair services and replacement parts are backed by our warranty, which gives you peace of mind. We only use high-quality replacement parts.
Unfortunately, no, water damage repair services only include all the parts or repair techniques that are required to restore your device to a fully functional state.
The replacement of the logic board is not included in water damage repair services due to its high cost. If the logic board has experienced damage beyond repair, we won't charge you if we are unable to fix it.
Sure, even if you drop your mobile in salt water, we can fix it and bring it back to its original condition.
The most crucial step is to turn it off instantly and not turn it on to avoid short circuits between internal components. Then, visit a professional water damage repair store like Doctor Mobile Profix for complete damage analysis and repair. The sooner you take action after your device is exposed to water damage, the less damage it will cause to your device.
Sometimes, your device may seem perfectly functional and work after it has experienced water exposure. However, in most cases, corrosion may start to develop on the logic board, which can cause issues in the near future and will make the repair process more complicated. It is crucial to visit professionals as soon as your device is exposed to water or any other liquid.
Usually, it depends on the extent of damage it has caused to your device. More complex repairs take more time. Generally, it can take 24 to 72 hours to assess and restore your device completely.
Unfortunately, our extensive warranty does not cover the parts fixed throughout our water damage service or any component that is replaced during the process.
When you accidentally drop your smartphone, the Digitizer may get damaged, and your phone may experience unresponsiveness to touches and show no display. In most cases, this issue will be sorted out with the Glass and Digitizer repair.
Yes, we replace the entire glass, so the damage level to the previous glass doesn’t matter.
Yes, all of our screen repair services or replacement parts are covered by our lifetime warranty.
At Doctor Mobile Profix, we have a team of certified mobile technicians who restore your device to its optimal working condition in no time. We only use high-grade replacement parts. Although there may be other cheaper options to repair your device, they mostly use low-quality parts and cheap techniques to fix your device temporarily, which can cause further damage to your device and can cost way more in the future.
Apple Inc. does not manufacture or offer replacement parts. The parts that are used in Apple devices are manufactured and assembled in China. The replacement parts that we use come from similar sources and are manufactured according to the same OEM specifications; although we can't claim that we use parts used by Apple while manufacturing, our parts have the same capabilities.
Currently, we have three stores in different locations: one in West Edmonton Mall, Grand Prairie and St. Albert, Alberta, Canada. You can visit us at any location that is convenient for you.
Yes, our professional mobile technicians can fix most of the mobile issues in an hour. However, some complex repairs, such as water damage assessment and diagnostic services take more time. Our friendly staff will assist you in any case and provide you with a hassle-free experience.
You are always welcome to our stores. We accommodate walk-ins, but it is recommended that you book an appointment beforehand so we can focus solely on your issue when you visit us at a time convenient for you.
We buy all types of laptops, tablets and smartphones, such as iPhones, Samsung mobiles, Huawei, LG, OnePlus, Motorola, Google Pixel and more. Our experts will evaluate the condition of your device and offer you market-competitive pricing. Even if your device is completely broken and not deemed acceptable to purchase, we will wipe it off, recycle it for you, and give you a $10 in-store credit.
You don't have to worry about anything when you visit us; we will completely wipe off your device before selling it to the customer.
It typically takes 1-2 business days to issue your payment via E-Transfer after you sell us your device.